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Product Manager: Internal Operations



Product, Operations
Cape Town, South Africa · Remote
Posted on Monday, June 3, 2024

Location: Anywhere, but with intermittent presence in Cape Town to immerse yourself in our operations

Timing: Full-time role starting as soon as possible. Applications will be reviewed on a rolling basis.

About the role

At Plentify, we aspire for our operations to be as smart and technology-enabled as our products. By doing this, we can enable a high quality and repeatable customer experience, and drive down costs as we scale.

As the Product Manager: Internal Operations, you will:

  • Build the Internal Operations technology roadmap: deeply immerse yourself in our operations, conduct research with our operations team and third party contractors, set strategic objectives, and build a roadmap to achieve them. This will be focused primarily on our CRM, workflow integrations and automations, e-commerce platform, and custom-developed internal tools.
  • Manage the roadmap: prioritise features based on business needs, strategic objectives and resource availability. Get stakeholder buy-in of the roadmap and keep stakeholders informed on progress.
  • Execute the roadmap: working closely with a dedicated senior engineer, and pulling on other resources as required, build out the roadmap.
  • Track performance: define success metrics for strategic objectives and each feature, and establish the tooling and processes to track, report on, and learn from these metrics.
  • Launch products and features: plan, communicate and execute the launch of products and features to the team. Train internal users and provide support for a successful rollout.
  • Manage the budget: define and manage the product budget for tools and services required to execute on the roadmap.

We think you’ll do well in this role if you:

  • Are a strategic thinker who can develop a vision for a highly automated operational system, and design the strategy to achieve this
  • Are a product thinker to your core
  • Are adept at conducting research and analysing data to identify pain points
  • Have deep experience designing, managing and working with operational technology
  • Have a technical background or are sufficiently technical to meaningfully engage with software engineers
  • Are an excellent project manager, preferably in a technology environment
  • Have experience designing, tracking and acting upon KPIs
  • Have very high attention to detail
  • Are a succinct, data-driven and persuasive communicator, in written and verbal forms
  • Are a systems thinker and a structured, analytical and creative problem solver
  • Possess knowledge of or have an interest in emerging tech that can enhance operations
  • Are curious by nature

We’ll think you’ll love this role if you:

  • Love transforming complexity into simplicity with a combination of thoughtful process design and application of technology
  • Want to design and build a technology-forward operation to enable a rapidly scaling business
  • Care about making a meaningful impact on South African homes and the broader electricity system
  • Want equity in the business you are helping to build
  • Are attracted to a work environment which offers highly talented colleagues, competitive salaries, flexibility, unlimited paid vacation, and concrete support for mental wellness

Required qualifications and experience

  • Bachelor’s degree in a technical field, or demonstrated technical fluency to engage with developers
  • 2+ years of product management experience in a technology company
  • 2+ years of deep operational systems experience, preferably developing and advancing operational technology in a rapidly growing operation with physical products

How to apply

Email your cover letter and resume to careers@plentify.io being sure to highlight your interest in our mission and your relevant qualifications and experience.