Opportunities.

itselectric is a Brooklyn-based start up that has been named as one of the products that will define technological innovation for the rest of this decade and beyond.

Reporting to the COO, the Operations Manager serves as our mission control, establishing and formalizing processes for both our business and our customer operations that live both front and back of house. Ensuring these are easy, repeatable, and imminently scalable. We are seeking a methodical leader who is committed to leading it’s electric’s operations across two spheres:

1/ Customer Operations

Here the Operations Manager will review and evolve the current systems for optimization across the customer journey in both the physical and digital realms. As our systems are already in active use; the role will focus on how to improve, track, and scale core customer activities on a national scale across private, fleet, and rideshare driver cohorts.

Our core customer activities for drivers are defined as:

• Local Charger Awareness
• Customer Acquisition
• RFID Card and Charging Cable Requests (Stock and Distributions)
• Account Management / Customer Success

Our core customer activities for partner properties are defined as:

• Communications
• Contracting
• Payments

As this will require management not only of demand but of supply, you’ll ensure our operations are automated to run smoothly and that our customers have an incredible experience from the moment they learn of it’s electric. Lastly you will work closely with the founders to develop a long-term vision and roadmap for the customer platform.

2/ Business Operations

The second sphere of work is directly supporting the COO in the growth of the company’s operations across (6) locations: New York, Boston, Detroit, DC Metro, Los Angeles, and the Bay Area. Here you will not only support day-to-day back of house operations but also work to optimize processes aimed at enhancing our operational efficiency and scalability.

This role offers a unique opportunity to contribute to the growth and success of one of the most promising climate start-ups working in a rapidly expanding industry.