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Technical Account Manager

Evolve Energy

Evolve Energy

IT, Sales & Business Development
Puidoux, Switzerland
Posted on Thursday, November 9, 2023
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. Our efforts have not gone unnoticed and we are pleased to announce that we now have the full support and backing of Octopus Energy, an award-winning UK energy supplier who share our passion and values.
A technical account manager is customer-oriented and responsible both for successful project delivery as well as for pre-sales technical support. You will be the voice of the customer inside KrakenGrid. Key to this role is a can-do team player attitude and extensive experience dealing directly with customers.

What you'll do

  • Presales
  • Elaborate project specifications, scoping, internal costings, commitments
  • Support sales with shaping and positioning the project offer
  • Product Demonstration
  • Project Management tasks / Account management
  • Support customer in field installation and usage of the kraken technology
  • Ensure delivery of the promised customer outcome on time and at the right quality
  • First point of contact for customer’s supports
  • Product training and installation support
  • RFI/RFP submissions support
  • Product Management/Development tasks
  • Identify customer needs
  • Software testing from a user perspective
  • Evaluate platform specifications and technical requirements
  • Customer product documentation

What you'll need

  • A Master or Bachelor’s degree in Electrical Engineering.
  • Good understanding of electricity distribution, main challenges and key players.
  • Worked in the daily operations of a grid operator (DSO/Utility) such as Grid Operations, Control Room, Short Term Planning, Asset Management is a plus.
  • Understand the DSO environment including SCADA, GIS, distribution grids, etc.
  • An understanding of and experience with software and/or data and/or technology hardware
  • Direct exposure to customers
  • Fluent French and English. Any other language is a plus
  • Comfortable with multi-tasking and ambiguity
  • Creative mind, problem solver, proactive
  • Can-do attitude, true team player, enjoys helping others improve, humble
  • Enjoy solving customer problems
  • Willingness to travel

Why else you'll love it here

  • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
  • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
  • Visit our perks hub - Octopus Employee Benefits
If this sounds like you then we'd love to hear from you.
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.