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Support Services Specialist - Customer Leads

Evolve Energy

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Customer Service

Nottingham, UK

Posted on Wednesday, September 20, 2023

Here at Octopus Energy Eco, we’re responsible for delivering the government mandated eco obligation scheme on behalf of Octopus Energy. We are super passionate about helping customers on low income and benefits improve the insulation in their homes, to help reduce their bills and carbon emissions. We work with an internal and external supply chain insulating customer homes across the UK within the compliance rules of the eco scheme.

We are growing our team and this is an exciting time to join us!

If you’re customer focused and have a love of helping people this could be the role for you! You’ll be making a difference by dealing with customers interested in having their homes insulated via the eco schemes.

You’ll join the Support Services Team looking after customer leads, learning about the different schemes we work on to help you decide which scheme will be best for the customer. You’ll need to have a keen eye for detail and be able to organise data effectively.

This is a hybrid role as you will be required to be based at our NG14 Nottingham office at least once a week and working from home for the remainder of the week.

What you'll do

Understand eco and the schemes we are delivering, as well as how you contribute towards it
Work with data sets to analyse next steps
Assess customer leads to determine which scheme would be the most beneficial
Manage customer queries by ensuring they’re provided with the right information, help and advice
Keep customers updated to explain what’s happening with their application and what the next steps are
Allocate customer leads to the external / external supply chain and track the outcome
Develop great working relationships with the supply chain to get the best results for the customers
Track results and contribute towards reporting progress

What you'll need

A real eye for detail
A flexible approach and happy to work in a changing environment
Desire to take on responsibility and see tasks through to the completion
Excellent level of customer services skills
Good excel skills
Good numerical accuracy
Good analytical skills
Show initiative and have the drive to see activities through
Enjoy problem solving and taking on new challenges
Well organised with the ability to work across a number of varied activities covered within the Support Services team
Be a team player but also capable of working on your own
Able to work remotely, manage own workload and time to meet targets.
An understanding of the eco obligation is a nice to have but not essential.

Why else you'll love it here

Salary: £26,500 (rising to £28,500 after probation)
Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
Visit our perks hub. What do you get? Click here