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Brand Ambassador - Sales

Evolve Energy

Evolve Energy

Marketing & Communications, Customer Service, Sales & Business Development
Birmingham, UK
Posted on Friday, September 8, 2023
Octopus Energy has exciting opportunities to join our field team as a Brand
Ambassador. We’re changing the landscape of traditional field sales and
re-inventing customer interactions. We're focused on making energy
greener and better, for everyone. We put our customers first and are
looking for amazing people to help us do that!
Here at Octopus, we’re working hard to reinvent face to face activity by
combining better customer data, our innovative tech platform (Kraken
Technologies) with local targeted marketing in order to create more
detailed and engaging conversations with customers, as well as primarily
talking with people who haven’t joined us yet about our products and
services. You’ll be at the frontline of our brand and as such, you’re
responsible for showing the best of Octopus Energy!
This is a venue & events sales role that will be based in our Birmingham
office and will be covering the West Midlands area.

What you'll do

  • Communicate with customers: we try to be available to people through as many different avenues as possible. Not only do we use digital advertising, billboards, TV ads and more, we also have hundreds of friendly energy helpers around the country who speak to customers at events and venues, to spread the word about Octopus - this will be you!
  • Your role will be to ensure every conversation you have delivers excellent customer service
  • You will value meaningful honest conversations, which allow customers to make informed choices and you will pride yourself on ensuring that every interaction is of the highest quality
  • This is primarily a face to face role, however our Energy Helper’s need to be flexible, at times of high demand we support our customers where we are needed most, so there will be opportunities for more office based work helping our inbound telesales team or our solar sales team as examples

What you'll need

  • Previous experience in customer facing sales roles
  • Demonstrate a proven track record of customer service or/and an understanding of what successful customer service is
  • The ability to work collaboratively with your team in order to influence and inspire
  • Clear communicator with a focus on listening and attention to detail
  • Honest, focused, and committed to delivering the highest levels of customer service
  • Experience of working autonomously

Why else you'll love it here

If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don't have a CV to hand then that's also fine... please attach a short message as your CV just telling us a bit more about you and why you're interested in a career at Octopus Energy!