Kraken is the technology platform enabling Octopus and increasingly most loved energy utilities globally. The platform is offered to utilities in a SaaS model and is based on a modern, cloud-based architecture with continuous deployments that enables high-speed innovation. Kraken is already licensed to support 30 million customer accounts globally, and we aim to serve 100 million by 2027.

We’re now taking the power of Kraken to utilities beyond energy (think broadband, water,..) and have created a new business Kraken Utilities. We are looking for an experienced solutions architect to help lead the expansion of Kraken for broadband.

12 months ago we embarked on the ambitious mission of setting up Kraken Utilities to take the magic of Kraken to other utilities like water and broadband. The team has had explosive success with clients already signed up in both water and telco domains, including Leep, Portsmouth Water, and Cuckoo.

Together with the rest of the team, you will bring the same revolutionary customer experience, operational excellence and speed of innovation that Kraken is powering across energy retailers to broadband all across the world.

What you'll do

Define & co-own the vision for Kraken broadband
Liaise with tech, our clients and others to identify new features in Kraken that need to be built, enhanced or fixed. You’ll spot problems, take ownership and see them through to resolution
Gather requirements, define approach, and help write pitch documents so developers can hit the ground running and support them during a project.
Own the backlog of work to support development of our technology. We use Asana to keep track and prioritise what’s up next and what’s still to-do.

What you'll need

Significant experience in the broadband/telco industry (i.e. you will not get fazed by BSS, OSS and all the other three letter acronyms the veterans love!)
To be able to recognise what needs to be done and, just as importantly, what doesn’t need to be done right now.
You’ll have a track record of working with competing demands and making decisions to get critical work done.
To be a strategic thinker, always relating your decision making back to the overall goals of the team and the customer experience.
To be able to work in a dynamic environment. Experience in a fast-paced start-up or scale-up would be a plus.
To be curious and a great listener - fantastic ideas come from everywhere in Kraken Technologies, so you’ll need to be able to spot and harness them.

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
What do you get? Click here

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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